Shipping Policy

Last Updated: 12 August 2026

At Fidelo Farms Private Limited, we strive to ensure that your orders are packed carefully and delivered to you safely and on time. This Shipping Policy explains our shipping charges, delivery timelines, tracking, and other delivery-related terms.

1. Shipping Coverage

We currently offer delivery across India, subject to serviceability of the delivery address.

Some locations may have limited delivery availability depending on courier and logistics serviceability.

2. Shipping Charges

  • Free shipping is available on orders of ₹499 or above.

  • A flat shipping fee of ₹79 applies to orders below ₹499.

  • From time to time, we may offer free shipping or other shipping promotions on selected products or orders. Such offers will be subject to the terms communicated at the time of purchase.

3. Order Processing & Dispatch

Orders are generally processed and dispatched within 24 hours of placing the order.

Orders placed on certain days, during holidays, or during periods of exceptionally high order volumes may take longer to process. In such cases, we will make reasonable efforts to keep you informed.

4. Delivery Timeline

Our estimated delivery timelines are:

  • Jaipur, Gurgaon and Mumbai: Same-day delivery, subject to order cut-off times, product availability and delivery serviceability.

  • Rest of India: Approximately 2–5 business days after dispatch.

Delivery timelines are estimates and may vary due to factors such as weather conditions, public holidays, courier delays, operational disruptions, or circumstances beyond our control.

5. Delivery Partners

Orders may be delivered through Delhivery or through Fidelo's in-house delivery team, depending on the location and availability of delivery services.

6. Order Tracking

Once your order has been dispatched, tracking details will be shared with you through email and/or SMS.

You can use the tracking information provided to check the status of your shipment.

7. Failed Delivery Attempts

If you are unavailable when the delivery is attempted:

  • A second delivery attempt will generally be made.

  • You may also coordinate with the delivery executive to schedule delivery for the following day or another mutually convenient time.

  • No additional charge will be levied for a standard re-delivery attempt.

  • A maximum of two delivery attempts will generally be made.

If delivery cannot be completed after the applicable attempts, the order may be returned to our facility.

8. Incorrect or Incomplete Delivery Address

Customers are responsible for providing a complete and accurate delivery address and contact number at the time of placing the order.

If an order cannot be delivered because of an incorrect, incomplete, or inaccessible address or incorrect contact information provided by the customer, the shipment may be returned to origin.

In such cases:

  • The shipping costs incurred for both the forward and return shipment may be lost and may not be refundable.

  • Where feasible, the customer may coordinate directly with the delivery executive if the new location is nearby or within the same city.

  • Fidelo may also be able to arrange delivery to a new address, subject to serviceability and additional delivery charges calculated on actual costs.

9. Order Cancellation

Prepaid Orders

Once a prepaid order has been placed, it cannot be cancelled.

Cash on Delivery (COD) Orders

COD orders may be cancelled by contacting our customer support team. Cancellation requests should be made as early as possible, preferably before the order is dispatched.

Once an order has been dispatched, cancellation may no longer be possible.

10. Delayed or Lost Shipments

While we work with our delivery partners to ensure timely delivery, delays can occasionally occur due to circumstances beyond our control.

If a shipment is confirmed to be lost in transit, or if a significant delivery issue cannot be resolved, Fidelo will provide either:

  • A replacement shipment at no additional cost, subject to product availability; or

  • A refund of the applicable order amount.

We will coordinate with the delivery partner to investigate such cases before providing the appropriate resolution.

11. International Shipping

We currently do not offer international shipping. Orders can only be delivered to eligible addresses within India.

12. Special Handling of Products

Certain products may require special handling during transportation, including products that are fragile, liquid, perishable, or otherwise sensitive.

Fidelo will take appropriate measures to pack and handle such products suitably for transportation to minimise the risk of damage during delivery.

13. Delivery Confirmation

Customers are requested to check the condition of the package at the time of delivery.

If the package appears visibly damaged, torn, leaking, crushed, or tampered with, please do not accept the delivery. Please refer to our Return & Replacement Policy for further details regarding damaged or incorrect deliveries.

14. Contact Us

For any questions or concerns regarding your order or its delivery, please contact our customer support team using the contact details provided on our website.

Fidelo Farms Private Limited reserves the right to modify this Shipping Policy from time to time. Any changes will be updated on this page.