Step 1: Click the Products option from the drop-down menu on the Home Page.

Step 2: Select the desired product and add to cart the desired quantity.

Step 3: Open Cart and select checkout.

Step 4: Fill in your details and click on place order.

Your order has been placed.

Select the Track order from the Quick Links provided on the Home Page. Enter your order Id and billing email and click on track order.

Order cancellations have to be made within 24 hours after placing an order. To cancel your order, you will have to contact our customer services by sending an email to info@fidelo.in or calling +91 81783 43209, and giving the reference of your order number. In case we receive a cancellation notice, until the time the order has already been processed by us, the order cannot be cancelled. 

Sedimentation is a part of the natural process. The sediments are due to the real almond paste used to create the drink and are completely fit for consumption. Just shake well before use.

We primarily use cow’s milk for our yogurt smoothies, ghee, and other dairy-based products. However, our almond drinks are made from pure almonds, offering a delicious non-dairy alternative.

Our yogurt smoothies, Almonds drinks and Ghee can be stored at room temperature in a cool, dark place and Cream Cheese needs to be refrigerated. However, you may refrigerate our Yogurt Smoothies, Almond Drink for consumption. Please refer to the specific product labels for detailed storage instructions.

We sterilize our Goat Milk to ensure the quality and shelf life our product. However during this heat treatment, the milk naturally undergoes caramelization reaction which imparts a light brown color to it. The milk is 100% safe to consume and this reaction has no adverse effects on the quality of the milk.

Our yogurt smoothies are a blend of creamy yogurt and real fruits with fibers and sugar.
Our no added sugar variant is also available for those who wish to consume.

Our almond drinks are suitable for both vegetarians and vegans as they are made entirely from plant-based ingredients. However, our dairy-based products like yogurt smoothies and ghee are not suitable for vegans but are suitable for vegetarians.

Yes, many of our products are suitable for children, including our yogurt smoothies. However, we recommend consulting with a pediatrician or healthcare professional regarding specific dietary needs and restrictions for children.